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Best Mascots Frequently Asked Questions

What sizes do the costumes come in?

We stock size medium which  fits 5’6”to 6’.  Large and small sizes are available.

How do I clean the costume?

Most costume bodies are machine washable using a mild detergent and cool to lukewarm water.  Hang to air dry or put the costume in the dryer on very low heat..  Brush costumes between each wearing.  . Heads can be cleaned using a  mild detergent mixed with water in a spray bottle and wiped down with a soft cloth..

What does your extended warranty cover?

The extended warranty covers defects in material and workmanship for 30 consecutive days after the manufacturers warranty expires. This  extended warranty does not cover normal wear and tear or abusive wear.

What can I do if I can’t sell the spirit shop items?

We are sorry, but  imprinted items cannot be returned, so choose your products wisely and put your best efforts into your spirit sales.

Do you do custom mascots?

For custom mascots we recommend Alinco Costumes 800-845-2272  www.alincocostumes.com.  When you contact them please tell them you got their name from BestMascots.com.

Can I change the color of my mascot costume?

Yes, color changes are special orders and  may require an extra fee.

Are the costumes warm?

Yes, the costumes can be warm and should only be worn for short periods of  time with frequent breaks.  The wearer should drink lots of fluids while in costume. We have a cooling unit available to help make the costume more comfortable.

Do you ship to countries outside the U.S.?

Yes, please contract us for a freight quote. Our prices are in U.S. dollars and may be charged on most major credit cards.

Do you accept school P.O.s?

We accept P.O.s for public schools only. We also accept Visa, MasterCard and American Express.

How long should a mascot costume last?

With proper care and cleaning a mascot costume should last 2 or 3 years depending on use.  If a costume is used 2 or 3 times a week we suggest a second costume be purchased so that you can always have a clean costume. Alternating costumes also extends the wear.

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