- Shipping & Returns
Shipping & Returns
Best Mascots can ship to virtually any address in the world. Note that there are restrictions on some products. Therefore, some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping costs based on the availability of your items and the shipping options you choose. How fast you get your item depends on a couple of factors, one of them being the shipping options that you choose and the other being the shipping provider that you choose. in some cases, we may be able to estimalte shipping dates and those dates may appear on the shipping quotes page. Actual shipping dates may vary slightly.
For additional information on shipping please call 1 800 845 2272
You may return most new, unopened items within 10 days of delivery for a full refund. After ten days, a 15% restocking fee will be charged. Returns do go through an inspection process to check for improper care or use before a refund is granted. No costume will be accepted for return if it has been used, except for reasons of defect in workmanship or materials.
You should expect to receive your refund within four weeks of giving your package to the return shipper. However, in many cases you will receive a refund more quickly.
This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. Best Mascots will notify you via e-mail of your refund once we've received and processed the returned item.